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SaaS University Washington 2010

 Keynote:  Key SaaS Metrics from the Softletter 2010 SaaS Report

by Rick Chapman, Publisher of Softletter

 

R.Chapman - Thriving in Changing Software Industry 2010

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Presented on July 20, 2010 

Presenter(s): Softletter Managing editor Rick Chapman

 

First Morning Second Keynote Address: Key SaaS Metrics from the Softletter 2010 SaaS Report Now in it's fourth year, The Softletter SaaS Report is the industry standard by which SaaS technology provider measure their business operations and compare their financial and operating metrics agains their peers. During this presentation, Softletter managing editor Rick Chapman will examine key metrics dealing with: * SaaS revenue growth and profitability * SaaS and participation in international markets * SaaS pricing and subscription models * SaaS resubcription and churn rates * SaaS/Cloud infrastructure costs and models * SaaS R&D costs and use of Agile development models * PaaS choices and evaluations * Implementation of mult-tenancy * SAS 70, PCI, and European Safe Harbor implementation * SaaS failover and escrow * SaaS channels * SaaS sales and marketing costs * SaaS professional and customer service levels and measurements * SaaS and product and community management This session will provide the audience with insight into the industry's development and key operations challenges available nowhere else.


 

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Softletter SaaS Research

The Softletter Saas (Software as a Service) Report

The best source of SaaS information and statistics for technology providers, $599

The Softletter SaaS Marketing Report

The most comprehensive study of SaaS marketing programs in the industry, a must have for every SaaS company, $499